#contactcenterworld, @vonage

Holmdel, NJ, USA, July, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, announced that ContactCenterWorld, the world’s largest contact centre and customer engagement association, has named Dave D'Arcy, its Senior Director of Customer Support and Service Delivery, as winner of its Top Ranking Performer Award for Best Leader.

"I’m delighted to have won this prestigious award from ContactCenterWorld", said Dave D'Arcy, Senior Director of Customer Support and Service Delivery at Vonage. "We are leveraging Vonage Business Cloud, along with our cloud contact centre and communications APIs, to build combination packaged solutions for our customers, for a truly integrated end-to-end communication experience. This recognition bolsters our pledge to help our customers improve and compete on customer experience to grow their businesses".

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In its 14th year, the ContactCenterWorld Top Ranking Performers Awards is a global awards programme devoted to the contact centre and customer experience industry. More than 1,500 entries from organisations and individuals in 50 nations were submitted this year, with winners in Europe, Middle East & Africa (EMEA) announced at a ceremony during a gala dinner at the Palais Wertheim in Vienna on 27 June. Winners will now compete in the world finals in December.

Raj Wadhwani, President of ContactCenterWorld, commented, "Recognising the achievements of these awards winners is important to showcase the dynamic nature of this growing industry and to highlight the importance of sharing knowledge and inspiration. These companies just get better and better because they learn in the process of entering and competing! – I am blown away this year with their ideas – so many big brands are falling behind because they are complacent and think they are good – you have to come here to compete and benchmark to really know how far, and these entrants in EMEA are amazing!"

The ContactCenterWorld.com awards are regarded as the most prestigious global awards program in the industry - some even refer to them as being like the Olympics! Started in 2006 the awards are also fair, unbiased and valuable

Find out more about awards from ContactCenterWorld.com Awards at www.contactcenterworld.com/awards

Find out more about ContactCenterWorld.com events at www.contactcenterworld.com/conferences

#contactcenteworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com