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News : Get Any Voter Details, Lodge Grievance on Toll-free Helpline Number

#contactcenterworld

New Delhi, India, March, 2019 -- The Election Commission of India (EC) has launched various apps for citizens, candidate and political parties for the effective conduct of elections.

One such useful tool for voters is the Voter helpline contact centre.

Under this universal toll-free helpline number of Election Commission users can dial 1950 to connect directly to District Contact Centre.

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All Districts and CEO Office across all States and Union Territories have established Contact Centre to provide Information and register Feedback, Suggestions and Complaints.

The EC says that any user can call 1950 and obtain information about his Voter details in the electoral roll, check for the status of his enrollment application and also lodge grievance.

The EC has integrated use of smart technology by making the optimum use of smartphones and tablets, etc. With the use of various voter-friendly apps, which are customised as per the need of the voter, the Election Commission aims at bringing the latest technologies to use for further improvement of the overall efficiency of various Lok Sabha election activities.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://zeenews.india.com


Today's Tip of the Day - Right Metrics?

Read today's tip or listen to it on podcast.

Published: Thursday, March 21, 2019

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2020 Buyers Guide Training

 
1.) 
CTCOMM

Call Centers
Contact Centers
Admin Training
Supervisor Training

2.) 
Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

3.) 
Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

4.) 
Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
(read more)
PH: 204-975-6468

5.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 
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