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News : Vox Network Solutions Awarded 2021 Partner of the Year NA by eGain

#contactcenterworld, @voxns, @egain

South San Francisco, CA, USA, Dec. 28, 2021 -- VOX Network Solutions (VOX) announced they were the recipient of the eGain 2021 Econet™ Partner of the Year Award for North America. Winners are selected based on market presence, domain expertise, client focus, and track record of success.

"We are honored to receive this award from eGain, confirming that our 'better together' solutions are resonating in the enterprise space. We continue to see considerable growth and opportunity with knowledge-powered customer engagement solutions, and eGain provides the necessary resources, and is the ideal partner when it comes to customer engagement," said VOX Network Solution's CEO Scott Landis. "Our unique Lifecycle approach continues to be the differentiator in this marketplace. Our focus on solutions that best align with organizational strategy and unique scenarios bring tremendous value to our customers."

In 2021, VOX continued to increase their Avaya practice along with eGain's Ai-infused knowledge management solutions, seeing growth in Contact Center, Cloud and XCaaS. VOX achieved continued year-over-year growth in their eGain business, and FY21 is showing signs of a continued positive trend.

"Our expanding ecosystem is delivering rich, secure and scalable cloud solutions to clients, powered by eGain's top-rated platform for knowledge-powered customer engagement," said Chris Krystalowich, VP of Sales, Americas, for eGain. "Our congratulations to VOX on this achievement!"

This announcement aligns with the recent recognition from Avaya, where VOX was named for the 2nd consecutive year as their 2020 Overall U.S. Partner of the Year and their inaugural 2020 Midmarket Partner of the Year. In addition, CRN recently recognized VOX for their extensive managed services portfolio, with achievements in both the Enterprise and Midmarket spaces.

#contactcenterworld, @voxns, @egain

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About VOX Network Solutions:
VOX Network Solutions is a leading provider of converged voice and data solutions and services to corporate enterprises. The company’s extensive knowledge and expertise uniquely positions VOX as a sole-source provider of advanced communication networks to businesses across a wide range of industries. Headquartered in the San Francisco Bay Area, VOX Network Solutions customers can be found across the United States.

About eGain Corporation:
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge, and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub, and desktop to serve customers, reduce cost, and improve compliance.

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Published: Thursday, December 30, 2021

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2024 Buyers Guide

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SaaS Solutions

1.)

CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
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