Johannesburg, South Africa, May 7, 2018 -- Vox has announced that it is partnering with Ocular Technologies to deliver O!Connect – a hosted contact centre solution for small to mid-sized businesses.
O!Connect, based on Aspect software, has been developed as a 100% cloud-based solution for SMEs that require multi-channel contact centre capabilities with unparalleled reliability, security and scalability, the company said in a statement on Monday (7 May).
"The solution is delivered through intuitive agent and supervisor interfaces that are 100% web-based," it said.
"In addition, the solution allows for ACD (Automatic Call Distribution), IVR (Interactive Voice Response), CTI (Computer Telephony Integration), outbound dialler, multi-session chat, quality management and recording, in-queue call-back and reporting, as well as integration to popular CRM solutions."
"Our customers are demanding intelligent contact centre solutions to keep up with the ever increasing number of users wanting to interact with agents across multiple platforms (be it voice, social media, e-mail or chat bots).
"O!Connect provides all of this and more and we see O!Connect as a value-added service on top our voice and data capabilities," she said.
About Vox Telecom:
@lantic, a subsidiary of Vox Telecom Limited since 2005, is a South African-originated telecommunications operator, providing voice and data services to the South African consumer and SME markets.
About Ocular Technologies:
Established in 2003, Ocular Technologies is a specialist enterprise communications company and turnkey services provider. The company has made its mark at the forefront of the industry as a preferred partner for large-scale corporates, SMMEs and government affiliates alike. With a reputation of in-house excellence and capability, its portfolio has now expanded from the contact centre industry to include emerging technologies that centre on enhancing the customer experience and delivering consistent ROI. The solutions we provide include Contact Centre Interaction Management and Optimisation platforms; Microsoft Lync, SharePoint and Dynamics deployments; social media monitoring and tracking; and cloud-based services and solutions such as LyncOnline, Office365, OcularConnect Hosted Contact Centre and OcularWired Hosted Workforce Optimisation. Ocular Technologies is 100 percent black owned and a South African Level 1 BEE Contributor with a procurement recognition level of 135 percent.
Published: Wednesday, May 9, 2018
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