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News : CorvisaCloud Selects Voxbone Cloud Technology
San Francisco, CA, Aug 27, 2014 -- Cloud contact center providers have experienced a 14 percent increase in call volume (in minutes) over the last six months, according to Voxbone, a cloud communications provider.
Voxbone is a provider of international inbound SIP trunks (often referred to as DIDs) to the cloud contact center industry, on which many dominant industry players rely on. Further validating this trend IDC Research recently predicted that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018.
As cloud contact center providers offer their services "in the cloud," they are not limited by the traditional boundaries of national phone networks. As a result, they are faced with major demand from multinational enterprises who want to consolidate their international self-managed contact center infrastructure with a single hosting provider. One such company experiencing these demands is cloud-based communications provider, CorvisaCloud, LLC., who has selected Voxbone to connect its cloud contact center platform as well as its cloud PBX platform to local telephone networks around the world. By integrating Voxbone’s inbound SIP trunks, CorvisaCloud can expand the coverage of its contact center services to other countries without any additional investments. Since Voxbone provides number portability in 40 countries, it enables CorvisaCloud to port numbers from existing ISDN-based contact center services to its cloud service.
"It’s important that we’re able to effectively support our customers when they’re undergoing international expansions," said Matt Lautz, President & CIO of CorvisaCloud. "Voxbone shares our focus on quality and simplifying the way cloud communications are delivered. That, in addition to its coverage and flat-rate billing structure makes it a natural fit for us."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
More Editorial From Voxbone
Voxbone is the market leader in providing worldwide geographical, toll-free and iNum® telephone numbers. The company delivers high-quality inbound communications (often referred to as direct inward dialing, or DID) from more than 50 countries and more than 4,000 cities. Voxbone enables Internet communications services providers, global carriers, national operators and enterprises to extend the reach of their voice services internationally, rapidly and with limited costs. Voxbone is the only operator of its kind with self-owned licenses and telephone number ranges.
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
Published: Friday, August 29, 2014