New York, NY, USA, March 30, 2021 -- Voximplant, a serverless communications platform with APIs, SDKs, and a no-code drag and drop contact center, announced a significant enhancement to its Voximplant Platform with an integration to Google Cloud's new Contact Center AI virtual agent platform, Dialogflow CX.
The technology integration allows businesses to use virtual agents to respond to customer inquiries with increased accuracy while understanding whole sentences spoken by customers. Through the use of new conversational AI and human-like automation features, the platform further improves collaboration and efficiency when working with customer experience teams.
Voximplant now gives customers capabilities with Google Cloud's Dialogflow CX to leverage pre-built virtual agents that accelerate customer interactions accurately and easily.
"Organizations throughout the world are doing their best to support customers and meet digital demands that were accelerated by the pandemic," said Alexey Aylarov, CEO and Co-founder of Voximplant. "Through Voximplant's latest partnership with Google Cloud, customers can easily integrate with a best of breed conversational AI solution to deliver a more personalized customer experience while improving operational efficiency and empowering customer support agents to provide a higher level of service."
"Dialogflow CX empowers enterprises to use AI to complement and enhance their contact centers," said Antony Passmard, Head of Conversational AI, Google Cloud. "Google Cloud's goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like Voximplant."
The Voximplant integration is generally available today.
Posted by Veronica Silva Cusi, news correspondent
Voximplant empowers web and mobile apps with voice and video communication through its cloud platform. The company -- from the founders of the popular click-to-call service Zingaya -- allows developers to build applications faster and more easily by taking care of the complex infrastructure and technologies all too common when adding audio and visual communication into applications.
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
Published: Wednesday, March 31, 2021
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