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News : Voximplant Powers Enriched Customer Experiences with New Virtual Agent AI Capabilities

#contactcenterworld, @voximplant, @google

New York, NY, USA, March 30, 2021 -- Voximplant, a serverless communications platform with APIs, SDKs, and a no-code drag and drop contact center, announced a significant enhancement to its Voximplant Platform with an integration to Google Cloud's new Contact Center AI virtual agent platform, Dialogflow CX.

The technology integration allows businesses to use virtual agents to respond to customer inquiries with increased accuracy while understanding whole sentences spoken by customers. Through the use of new conversational AI and human-like automation features, the platform further improves collaboration and efficiency when working with customer experience teams.

Voximplant now gives customers capabilities with Google Cloud's Dialogflow CX to leverage pre-built virtual agents that accelerate customer interactions accurately and easily. 

"Organizations throughout the world are doing their best to support customers and meet digital demands that were accelerated by the pandemic," said Alexey Aylarov, CEO and Co-founder of Voximplant. "Through Voximplant's latest partnership with Google Cloud, customers can easily integrate with a best of breed conversational AI solution to deliver a more personalized customer experience while improving operational efficiency and empowering customer support agents to provide a higher level of service."

"Dialogflow CX empowers enterprises to use AI to complement and enhance their contact centers," said Antony Passmard, Head of Conversational AI, Google Cloud. "Google Cloud's goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like Voximplant."

The Voximplant integration is generally available today.

#contactcenterworld, @voximplant, @google

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About VoxImplant:
Company LogoVoximplant empowers web and mobile apps with voice and video communication through its cloud platform. The company -- from the founders of the popular click-to-call service Zingaya -- allows developers to build applications faster and more easily by taking care of the complex infrastructure and technologies all too common when adding audio and visual communication into applications.
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About Google:
Company LogoGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
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Today's Tip of the Day - Information Gathering Saves Your Company …

Read today's tip or listen to it on podcast.

Published: Wednesday, March 31, 2021

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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