#contactcenterworld, @voxox, @PassageGhana

San Diego, CA, USA and Lagos, Nigeria, Aug, 2020 -- Voxox, a provider in cloud communication solutions and operator for business communications systems for small businesses in the United States under Cloud Phone and VoxDirect brands, and Passage Telecom, a Nigerian ISP, announced their partnership. As part of the agreement, Passage Telecom is white labelling Voxox Cloud Phone and is now offering the service in Nigeria under the brand, Business Call Solutions, complete with Nigerian telephone numbers. Voxox is partnering with operators worldwide to jointly operate the Cloud Phone solution. This is the first implementation of Voxox Cloud Phone on the African continent. Passage Telecom currently serves Nigerian customers with premium internet services.

"Nigeria has 41.5 million SMEs and we are excited to partner with Passage Telecom to offer these businesses a simple, convenient and economical way to modernize their business phone communications," said Bryan Hertz, CEO, and co-founder of Voxox. "Cloud Phone and it's integral TextMeIn Text Message Marketing platform enable the micro businesses to work from anywhere, which is a critical capability during the Covid-19 pandemic and the following new normal. We look forward to working with Passage Telecom to further maximize the impact of Cloud Phone in the Nigerian market."

Voxox is hosting Passage Telecom's service from its U.S. and European data centers and supports Passage local billing in Nigeria through a merchant payment gateway integration. Voxox UCPaaS (Unified Communications Platform as a Service) is integrated into Passage Telecom's network through SIP and SMPP connectivity.

"Our goal is to enable small businesses in Nigeria to access enterprise-level products at an affordable price, Passage being one of those offerings in our suite of digital services. It is an incredibly useful solution for today's micro SMEs and entrepreneurs on-the-go, thanks to its host of work-oriented functions that easily turn any smartphone into a call center," said Seyi Akinseloyin, Passage Telecom's CEO "We are pleased to partner with Voxox to empower small businesses in Nigeria."

Once a Do-It-Yourself set-up is completed online, all that a user needs is a mobile phone to which the calls are routed. Passage will later introduce TextMeIn from VOXOX, text message marketing solution, which will enable the small businesses to prepare and launch bulk SMS campaigns, a service currently only available through specialized carriers to large enterprises. TextMeIn allows small businesses to stay in touch with their customers even when they are working remotely.

#contactcenterworld, @voxox, @PassageGhana

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com