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News : Voxpro Says 1,000 Cork Jobs Safe as Airbnb Hit by Massive Drop Off in Business

#contactcenterworld, @TELUSint

Cork, Ireland, April 22, 2020 -- Voxpro has denied reports that hundreds of staff at their Cork campus face temporary or permanent lay-off due to the virtual halt in business at one of their main clients.

The customer service outsourcing centre, employing the large majority of its 3,000 Irish workforce at its campus in Mahon, has up to 1,000 people working on its international Airbnb teams on Leeside.

There had been fears that the fall off in business for Airbnb - due to the global shut-down in travel - could lead to job losses amongst the hundreds of people working as customer service agents for the company in Cork.

However, a Voxpro spokesperson told CorkBeo that reports of large scale lay-offs were incorrect, the company is already redeploying Airbnb teams to other clients and was not expecting any significant cuts in workforce strength.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

"We have secured a very sizable alternative contract with Epic Games and are redeploying team members over the coming weeks and months," said the spokesperson.

"We continue to work with our existing partners and new partners to secure additional work and have successfully transitioned over 96% of our team members to work from home over the last number of weeks."

#contactcenterworld, @TELUSint

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.corkbeo.ie


About TELUS International:
Company LogoTELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Thursday, April 23, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
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