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#contactcenterworld, @TELUSint
Cork, Ireland, April 22, 2020 -- Voxpro has denied reports that hundreds of staff at their Cork campus face temporary or permanent lay-off due to the virtual halt in business at one of their main clients.
The customer service outsourcing centre, employing the large majority of its 3,000 Irish workforce at its campus in Mahon, has up to 1,000 people working on its international Airbnb teams on Leeside.
There had been fears that the fall off in business for Airbnb - due to the global shut-down in travel - could lead to job losses amongst the hundreds of people working as customer service agents for the company in Cork.
However, a Voxpro spokesperson told CorkBeo that reports of large scale lay-offs were incorrect, the company is already redeploying Airbnb teams to other clients and was not expecting any significant cuts in workforce strength.
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"We have secured a very sizable alternative contract with Epic Games and are redeploying team members over the coming weeks and months," said the spokesperson.
"We continue to work with our existing partners and new partners to secure additional work and have successfully transitioned over 96% of our team members to work from home over the last number of weeks."
#contactcenterworld, @TELUSint
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.corkbeo.ie
About TELUS International:
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS International is the global arm of TELUS, one of Canada’s largest telecom companies.
Published: Thursday, April 23, 2020
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