#contactcenterworld, @TELUSint
Cork, Ireland, April 22, 2020 -- Voxpro has denied reports that hundreds of staff at their Cork campus face temporary or permanent lay-off due to the virtual halt in business at one of their main clients.
The customer service outsourcing centre, employing the large majority of its 3,000 Irish workforce at its campus in Mahon, has up to 1,000 people working on its international Airbnb teams on Leeside.
There had been fears that the fall off in business for Airbnb - due to the global shut-down in travel - could lead to job losses amongst the hundreds of people working as customer service agents for the company in Cork.
However, a Voxpro spokesperson told CorkBeo that reports of large scale lay-offs were incorrect, the company is already redeploying Airbnb teams to other clients and was not expecting any significant cuts in workforce strength.
"We have secured a very sizable alternative contract with Epic Games and are redeploying team members over the coming weeks and months," said the spokesperson.
"We continue to work with our existing partners and new partners to secure additional work and have successfully transitioned over 96% of our team members to work from home over the last number of weeks."
#contactcenterworld, @TELUSint
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.corkbeo.ie
About TELUS International:
TELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
Published: Thursday, April 23, 2020
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