Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Slavena Summerfield
Head of Call Center
Aleksandar Sandic
Partnership Manager
Laila Almalki
CS Planning &Development Manager
Thamer Noori
Director of Industrial Security and Safety Dept.
Archivald Eric Ramos
Lead Business Analyst
Vitor Almeida Santos
Manager of Communication

News : Voys Expands with Acquisition of Call-In-One

#contactcenterworld, @voysNL

Johannesburg, South Africa, Mar, 2023 - European and South African business telephony provider Voys has strengthened its operational capacity with the takeover of Dutch telecoms company Call-In-One.

This latest integration will see Voys significantly expand its cloud telephony services for SMEs as these expand or add call centre functions.

The large enterprise segment is already growing strongly at Voys, with the acquisition of Call-In-One set to reinforce the company’s core competence in this crucial area.

Founded in 2011, Call-In-One specialised in PBX solutions for bigger multi-site or single-site businesses by providing all the benefits of a large PBX system without the need for upfront investment housing and maintaining hardware on-site.

Voys and Call-In-One have been working closely together for close to a decade, so the official integration is a logical evolution. Through the acquisition, Voys expands its portfolio and bolsters its ability to offer a communication solution to suit every organisation.

Strategic co-operation

The strategic partnership between Voys and Call-In-One started in 2015. "With Freedom, Voys had a cloud telephony solution for small and medium-sized companies," says Mark Vletter, founder of Voys. "We wanted to accommodate customers who were growing or who were looking for call centre functionality. We were able to do that through the collaboration with Call-In-One."
Growing portfolio

Ben Hoetmer, founder of Call-In-One, started the company in 2011. He says: "Organisations that have been customers of Call-In-One from the start still are, which indicates high levels of customer trust and happiness."

The large business market is now a strongly growing portfolio within Voys, especially in the industries of retail, insurance, medical supplies and big municipalities. "Over the years we have welcomed amazing customers such as the Municipality of Groningen, Medux and Bidfood in the Netherlands and Rhino Africa, Pargo and PayCentral in South Africa," says Vletter.

Single organisation

The acquisition of Call-In-One is not the only one Voys has accomplished in recent years.

"In 2020, we took over and Voys South Africa is now a full part of the organisation," explains Vletter. In addition, the telecoms provider announced earlier this year that they will continue under the name Voys together with software company Devhouse Spindle.

"Voys has become a single, united organisation that can offer every type and size of company a suitable cloud telephony solution. These acquisitions and mergers ensure that we can bring an ever-improving product to an ever-increasing group of customers in every country in which we operate."

Increased impact

Voys is deeply committed to the positive impact the company has on society. Says Vletter: "We are a purpose-driven organisation. Our goal is to close the global digital divide in order to give more people across the planet equitable access to connectivity. This we do this with our foundation As one large organisation, we can now work even more intensively towards this goal."

#contactcenterworld, @voysNL

Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Tuesday, March 14, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions


CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)



Starting on the hour every hour today

Customer Service At Leading Global Phone Provider

Coming up this Week

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =