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News : Voys Integrates WhatsApp in Contact Centre Platform

#contactcenterworld
Amsterdam, The Netherlands, March 3, 2016 -- Dutch business services provider Voys announced that it's integrated WhatsApp in its communications platform Voys One, for use in call centres.

The system gives businesses real-time insight into use of WhatsApp by customer service agents and clients.

#contactcenterworld

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

FIND OUT MORE!

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.telecompaper.com

Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

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  • UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution
  • CUA Invests in Customer Experience

Published: Friday, March 4, 2016

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