News : Voys Integrates WhatsApp in Contact Centre Platform

#contactcenterworld
Amsterdam, The Netherlands, March 3, 2016 -- Dutch business services provider Voys announced that it's integrated WhatsApp in its communications platform Voys One, for use in call centres.
The system gives businesses real-time insight into use of WhatsApp by customer service agents and clients.
#contactcenterworld
2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT
BEST PRACTICES
BERLIN - ORLANDO - MACAO
FIND OUT MORE!Posted by Veronica Silva Cusi, news correspondent
Source: http://www.telecompaper.com
Related Editorial
- Symmetrics & Maicore Group Announce EMEA Partnership
- Workstreampeople Lifts Customer Service to New Heights With Anywhere365
- Content Guru and KPN Secure Deal with Chubb
- Capita Receives Welcome Boost as it Wins Contract Extension with BBC
- UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution
- CUA Invests in Customer Experience
Published: Friday, March 4, 2016
Industry Suppliers | Get Listed |
![]() | PREMIUMGenesys http://genesys.com Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in... (view more) | |
![]() | Dialogic Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ... (view more) | |
![]() | eGain Corporation eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom... (view more) | |
![]() | ConSol Limited ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa.
ConSol bridges t... (view more) | |
Get Listed |