News : Voys Integrates WhatsApp in Contact Centre Platform

#contactcenterworld
Amsterdam, The Netherlands, March 3, 2016 -- Dutch business services provider Voys announced that it's integrated WhatsApp in its communications platform Voys One, for use in call centres.

The system gives businesses real-time insight into use of WhatsApp by customer service agents and clients.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.telecompaper.com

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Published: Friday, March 4, 2016

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