News : VOZIQ Launches New Multi-KPI Customer Experience Analytics Solution
Reston, VA, USA, April 25, 2016 -- VOZIQ, the Reston, Virginia-based company that helps businesses leverage contact center customer interactions as a strategic data source to generate actionable intelligence about customer sentiment, intent, and effort, has officially announced the launch of its new Multi-KPI Customer Experience Analytics Solution for contact centers.
The new Multi-KPI Customer Experience Analytics Solution leverages the company’s cloud-based VSMART Analytics Platform to create a unified view of customer experience by capturing and aggregating information from multiple customer touchpoints, disparate contact center applications, and systems.
"The solution offers a combined power of predictive algorithms and text analytics to answer critical questions like ‘What is driving customer experience?’ and ‘Is this customer at risk of cancellation?’" said Dr. Vasudeva Akula, Founder-CEO, who made today’s announcement.
Posted by Veronica Silva Cusi, news correspondent
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VOZIQ is Washington, D. C.-based company which offers customer experience analytics solutions and services to contact centers. Driven by proprietary analytics technology, these solutions and services help businesses answer the most crucial questions about customer experience. This analysis is based on applying cloud based text analytics on agent notes and interaction data from various sources like call centers, customer surveys, IVR data etc
Published: Thursday, April 28, 2016