News : VPI Ranked #1 in Customer Assurance and #2 Overall in Ventana Research’s 2015 Value Index for Workforce Optimization
Ventana Research, a leading benchmark research and advisory services firm, has ranked VPI as a top software vendor in the 2015 Value Index for Workforce Optimization. In addition to achieving the ‘Hot Vendor’ rating, VPI was rated the highest among all ten vendors evaluated in Customer Assurance, which factors in total cost of ownership (TCO), return on investment (ROI) and customer validation. VPI also earned the highest ranking in Product Adaptability – the depth of commitment to cost-effectively meet current and future business and IT needs for system and data access, configurations, business rules, and 3rd party system and process integrations.
VPI earned high marks for its modular mix-and-match VPI EMPOWER™ suite of solutions that synchronizes call recording, desktop and speech analytics, quality monitoring, performance management, workforce management and E-learning to help organizations more accurately and rapidly identify and act on critical operational and customer experiences issues and opportunities.
"I would like to congratulate VPI on their ‘Hot Vendor’ rating in the 2015 Value Index for Workforce Optimization and for being the only vendor rated as Hot across all seven categories," said Richard Snow, VP & Research Director at Ventana Research. "We acknowledge VPI’s commitment to providing a well-balanced set of applications and assurance to their customers on their technology investments for today and into the future."
According to Ventana Research, the Value Index for Workforce Optimization provides metrics established to enable organizations to ascertain the value of applications and tools for addressing workforce optimization, as well as maturity and commitment of vendors who develop them. Workforce optimization encompasses a number of technologies that facilitate a number of processes including analytics, interaction recording, agent compensation management, quality monitoring, training and coaching, and workforce management. Using the Value Index, businesses can evaluate vendors and their products and make choices based on an understanding of how well the offerings satisfy their needs. Vendors with the highest overall product ratings are honored with the coveted "Hot Vendor" designation.
"Our workforce optimization applications are being used by some of the world’s leading organizations across numerous industries," said Chris Morrissey, president at VPI. "These elite organizations choose VPI because of our innovative solutions that not only optimize contact center performance through real-time analytics and coaching, but also exceptional value and return on their investments with us. Long-term customer satisfaction is a leading driver behind everything we do. Receiving a Hot Vendor rating from Ventana Research and earning recognition as the highest rated vendor in Customer Assurance and Product Adaptability is a great validation of our strategy and commitment to delivering best-in-class products, support and value."
Download your complimentary copy of Ventana Research’s 2015 Value Index for Workforce Optimization Executive Summary at: www.VPI-corp.com/Ventana-WFO-Value-Index
Founded in 1994, VPI is the world's leading provider of interaction recording and workforce optimization (WFO) software and services. VPI’s award-winning VPI EMPOWER, a powerful Web-based software suite, integrates call recording, speech analytics, quality monitoring, performance management, workforce management and E-learning. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues. VPI’s approach has been disruptive to legacy approaches because its software is easy to deploy, easy to use, and extremely cost effective – resulting in a significant return on investment. VPI has more than 1,000 satisfied customers worldwide using its software solutions. For more information, call 1-800-200-5430 or visit www.VPI-corp.com.
About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk. To learn how Ventana Research advances the maturity of organizations' use of information and technology through benchmark research, education and advisory services, visit www.ventanaresearch.com.
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About VPI (Voice Print International, Inc.):
Founded in 1994, VPI is a provider of communications recording, analytics and workforce optimization (WFO) software and services. VPI's award-winning VPI EMPOWER, a powerful Web-based software suite, integrates call recording, speech analytics, quality monitoring, business intelligence, workforce management and E-learning. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues.
About Ventana Research:
Ventana Research is a benchmark research and advisory services firm. They provide guidance to help organizations manage and optimize performance. Ventana Research focuses on business and technology trends and best practices that maximize organizations’ potential to perform while reducing the time, cost and risk and still achieve optimal outcomes.
Published: Wednesday, January 7, 2015