News : VSE and Bidgely Pioneer Artificial Intelligence Solutions for Slovakian Customers
Mountain View, CA, USA & Kosice, Slovakia, Sept 9, 2019 -- Bidgely and Slovakia’s utility Východoslovenská energetika a.s. (VSE) have introduced an AI-powered customer engagement and energy efficiency offering that delivers a simplified and more transparent energy experience to VSE customers. The UtilityAI services delivered through email, web, VSE call center and field energy advisors are creating new value from customers’ recently-installed smart meters and helping to ensure customers benefit from VSE’s variety of energy efficiency products and services.
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"VSE works to be a utility that offers far more than energy to our customers. Our extensive and well-established products and services marketplace and in-home energy consulting helps to support our customers’ energy goals," said Miroslav Kulla, chief executive officer of VSE. "Integrating AI technology into our services creates an even more personalised experience for our customers - pinpointing specific opportunities for increased efficiency in their home and uniting the customer experience across each interaction with us."
"No utility we have seen so far does such a good job of selling its energy products and services. Incorporating our AI solutions will stand to bring these data monetisation efforts to an even more personalised and influential position. VSE sets an excellent example for the rest of the EU on how to attract, retain and delight customers thought the smart utilisation of customer data," said Bidgely CEO Abhay Gupta.
Posted by Veronica Silva Cusi, news correspondent
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Bidgely is transforming the way utility customers use energy. By combining the power of SaaS-based analytics with consumer-friendly Web and mobile applications, Bidgely provides personalized and actionable insights that help customers save energy and enable utilities to build enduring customer relationships. The company works with utilities serving residential customers worldwide.
Published: Tuesday, September 10, 2019
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