News : VSoft Technologies Introduces Unique Contact Center Service
Hyderabad, India, March, 2019 -- VSoft Technologies, a global provider of information and technology solutions for financial institutions, has introduced a unique Contact Center services to its Indian customers.
VSoft currently offers the following services:
Core Banking Platform
Kisan Loan System
Digital Banking Platform
Contact center services
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The Contact Center follows a model that combines three different modes of communication – Interactive Voice Response Systems (IVRS), Computer-Telephony Integration (CTI) and Agent Interface Software System. A Voice Recorder or a Logger is being used to improve customer service, increase security, compliance, etc.
The Contact Centre executives will provide information to the bank’s customers on almost all major aspects of banking some of them include:
General and account related queries on products & services of the Banks
ATM/Debit Card specific queries
Inquiry on basic banking services and transactions
Customer query on TDS/Tax Payment details
Service Requests including the Status of cheques sent for clearing, Green Pin Generation for ATM Cards. Setting of Transaction Limits for ATM and other Channels etc.
Queries on internet, Mobile Banking, SMS & Tele Banking, UPI and BHIM
Speaking at the occasion, Mr. Murthy Veeraghanta, Chairman and CEO, VSoft Technologies, said, "Contact Center is one of our new and unique offerings to our customers. Our contact center executives handle over 4000 calls per day and our clients are witnessing great value through our world class services. As part our commitment to improving the quality of service to our customers, VSoft will be, shortly, introducing AI supported Chatbot in our contact center."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Hide Behind A Tape Player!
About VSoft Technologies:
VSoft is a leading technology solutions and services provider for the banking industry. The company’s core banking, payments and digital banking solutions reduce cost and maximize efficiency while providing seamless, real-time, high-volume and high-performance transactions across multiple channels.
Published: Monday, March 11, 2019
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...