News : Valdosta State University Helpdesk Receives the Chancellor's Gold Award
Valdosta, GA, Oct 10, 2014 -- Valdosta State University’s Information Technology Helpdesk has been named the Gold recipient of the Chancellor’s Service Excellence Contact Center Team Award by the University System of Georgia. This is the highest award given in this category.
"Receiving a nomination for the Chancellor’s Service Excellence Award speaks highly of the work of the student employees and staff at the helpdesk," said Corey Wasley, helpdesk manager at VSU. "Our goal has always been to provide a premiere level of service, and it is a great honor for our team to be recognized for our dedication to supporting the university’s mission and needs."
In addition, Valdosta State received an Honorable Mention for the Chancellor’s Service Awards and Sterlin Sanders, assistant director of technical support services in the Division of Information Technology, was nominated individually for a service award.
"Valdosta State is honored to be recognized by Chancellor Huckaby for its commitment to service to students, faculty and staff. The Information Technology helpdesk team maintains a very busy schedule and workload, and they do so efficiently and with the customer’s needs first," said VSU President William J. McKinney. "When I walk across campus and meet faculty and staff I am always impressed with their willingness to go above and beyond in serving the needs of our students."
Located in Odum Library, the helpdesk is the division’s hub for technical assistance and communications with the faculty, staff, students, and guests of the university. Like many technical support groups throughout the state, the helpdesk assists its clients with university electronic accounts, campus computing equipment, and advice on technology purchases.
The Chancellor’s Service Excellence Awards were created to honor USG employees who have gone "above and beyond" their normal job responsibilities. The team efforts stand as a genuine example of service excellence - consistently exceeding the expectations of constituents. Award levels include gold, silver and bronze.
Helpdesk staff includes:
- Bennett, Zane
- Bohannon, Austin
- Burnett, Keirsten
- Friel, Haylee
- Harrison, Josh
- Mitchell, Todd
- Smith, Nan
- Wasley, Corey
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About Valdosta State University:
Valdosta State University, also referred to as VSU, or Valdosta State, is an American public university and is one of the three regional universities in the University System of Georgia.
About The University System of Georgia:
The University System of Georgia is the organizational body that includes 31 public institutions of higher learning in the U.S. state of Georgia. The System is governed by the Georgia Board of Regents.
Published: Monday, October 13, 2014