News : Vermont Leaders Look into Making 211 Call Center 24/7 Service Again
Montpelier, VT, USA, Oct, 2019 -- Vermont leaders are looking for solutions to fully fund the United Way's 211 call center after cutbacks were announced earlier this month.
The 211 call center helps Vermonters in need by connecting people with more than 1,000 agencies offering health, legal and social service needs. The cutbacks threatened to cut the center's 24/7 coverage down to operating from 8 a.m.-8 p.m. on weekdays only.
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Officials say one remedy could be $300,000 from the state. After the first year, the United Way of Vermont would then contract with another 211 services in the region for after-hours coverage.
United Way officials highlighted the call center's vital role at a Statehouse meeting on Thursday.
"If you're homeless and it's a weekend, there's really no safety net there for you unless you call 911 and go to the hospital," said MaryEllen Mendl of the United Way of Vermont. "It's going to have an economic impact on those organizations and services."
If there's a statewide emergency, the 211 call center will be open around the clock.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, October 30, 2019