London, England, Aug 20, 2019 -- Vonage (NYSE:VG), a global business cloud communications provider, announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience.
VvAA Groep B.V is a member organisation and insurance provider for healthcare professionals and institutions in the Netherlands. Following a market evaluation, the company implemented Vonage’s contact centre solution for its Salesforce integration and rich functionality.
Freek Roelofs, member of the Executive Board at VvAA Groep B.V, comments, "We wanted to raise the bar on the experience for our members and customers with the introduction of Vonage’s contact centre solution integrated with Salesforce. Implementing the new contact centre technology across our business will enable our advisors to improve the quality of each call they have, and also boost our service in terms of our processes. This is an investment in our relationship with our members and customers and we look forward to making this transformation".
Paul Turner, VP Benelux and Nordics at Vonage, adds, "We are pleased to have been chosen as an important partner of VvAA Groep B.V and look forward to seeing the company transform its member and customer experience, together with its business efficiencies. Salesforce integration is central to Vonage’s contact centre solution, enabling businesses like VvAA Groep to create customer experiences that help them serve better and sell more. Our solution integrates effectively, for better access to rich customer data, from which agents can make personal connections through every channel".
Posted by Veronica Silva Cusi, news correspondent
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
Published: Wednesday, August 21, 2019
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