News : VXI Global Solutions Hires Mark Danielson as Senior Vice President
Los Angeles, CA, USA, Dec 4, 2019 -- VXI Global Solutions (VXI) announces Mark Danielson joins the company in the newly created role of senior vice president of operations in the Americas.
Danielson will oversee the operational performance of VXI’s nine sites in the Americas as the company continues to expand its customer-care and CX services.
Danielson brings 20 years of experience managing frontline and back-office processes in technology and retail companies. He led multi-tiered customer service and technical support programs for hardware and software companies (mobile, gaming, desktop, tablet and laptops) and managed international operations involving 9,600 CX advisors across 14 multilingual locations. Mark is based in Sacramento, California.
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"Over its 20-year history, VXI has experienced rapid organic growth and 2019 was no exception," said VXI Chief Operating Officer Jared Morrison. "We hired nearly 1,000 people in North America by adding a second site in Tucson, expanding operations in Ohio and doubling our advisor headcount in Los Angeles. Our clients have come to expect consistent operational excellence from us, and Mark’s leadership will further optimize our performance."
"VXI Global Solutions is known throughout the customer-care industry for its exceptional client relationships with Fortune 1000 companies," said Danielson. "We work with the world’s most exciting companies, and we’re committed to supporting their customer interactions and delivering ROI."
Posted by Veronica Silva Cusi, news correspondent
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About VXI Global Solutions:
With more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management, operations management and digital IT solution. Established in 1998, the company delivers business services and technology solutions tailored for clients to deliver superior customer experience (CX). With a diverse workforce and customer experience centers in North and Latin America, Caribbean, Europe and Asia Pacific, VXI drives high Net Promoter Score (NPS) through its unified digital service strategy, customer management solutions and proprietary productivity/efficiency-enhancing technology platform.
Published: Thursday, December 5, 2019