News : VXI to Hire 1,200 Agents
Davao City, Philippines, June 11, 2019 -- VXI Global Solutions Inc. in Davao City is targeting to hire another 1,200 call center agents this year with the opening of its fourth recruitment hub.
The new recruitment hub is located at the Robinsons Cybergate Delta along J.P. Laurel.
"This is part of our expansion. We want to pre-empt the bigger opening that will soon happen, definitely driven by growth. This is a recruitment hub because we need to be ahead of the operations and make sure that we have enough talents," vice president for talent acquisition Debbie Santos said.
"The reason why we put up this site is because we already maxed up for the three sites," she said.
Santos said there is still a growing demand for quality customer service from their clients.
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VXI has already hired almost 6,000 call center agents in its three sites at Robinsons Lanang, SM Lanang, and Felcris Centrale.
"To put it in context, we hired 2,500 call center agents in 2018. This year, we are poised to grow, definitely surpassing that number all because we have this new site to fill," associate director for talent acquisition Marien Bernadette Alejandro said.
Meanwhile, Santos said the BPO company has been contributing to the economy of the city and the country as a whole by continuously creating employment opportunities.
"As they say, call center is one of the biggest contributors of the country’s gross domestic product (GDP). Specific to Davao, if we are not the biggest, we are one of the biggest employers here," she said.
Santos further said the new site was designed with convenience in mind for the applicants, with rooms perfect for small talks to make the applicant feel comfortable and at home with VXI during the one-day job application process.
The official launch of VXI Delta’s recruitment hub was also attended by site directors Cyril Almeria and Jai Paguirigan, HR manager Annie Sumaria and Caroline Logroño, operations manager Llancy Abrenica, recruitment managers Mahedy Brizuela, Rodel Dizon, and Manilyn Yong, as well as TV personalities Joj and Jai Agpangan.
Posted by Veronica Silva Cusi, news correspondent
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About VXI Global Solutions:
With more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management, operations management and digital IT solution. Established in 1998, the company delivers business services and technology solutions tailored for clients to deliver superior customer experience (CX). With a diverse workforce and customer experience centers in North and Latin America, Caribbean, Europe and Asia Pacific, VXI drives high Net Promoter Score (NPS) through its unified digital service strategy, customer management solutions and proprietary productivity/efficiency-enhancing technology platform.
Published: Thursday, June 13, 2019