News : Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions
Austin, Texas, March 4, 2014 -- Vyopta Incorporated, the cloud video applications company, announces that it has teamed with Polycom, Inc. to deliver video customer engagement solutions for Polycom environments. Vyopta will integrate Polycom video technology into customer business processes and operations, enabling organizations to deliver new levels of customer, vendor and patient engagement via video.
Vyopta has redefined customer engagement with guided web-based video interactions for on-demand and scheduled access to subject matter specialists. Traditional video contact centers simply route calls to ‘the next available representative’. Vyopta solutions deliver a richer customer experience by using virtual meeting room technology by Polycom to connect customers with one or more specialists, immediately, based on the customers’ defined product or service needs. In addition, Vyopta delivers required business intelligence allowing organizations to optimize customer experience and outcomes. Vyopta applications integrated with Polycom video systems and infrastructure technologies open up innovative new approaches to deliver telehealth, infrastructure asset management and customer services.
"We’re excited to team with Polycom to provide video customer engagement solutions that not only allow Polycom customers to improve the way they currently interact with their customers, vendors and patients, but to extend expert services to sell and support a broader product set from a website and video stations in a convenient, scalable, affordable way," said Alfredo Ramirez, President and CEO of Vyopta. "We believe we have cracked the code on how companies can truly capitalize on the benefits of delivering high-quality visual interactions to improve customer service and patient encounters, while optimizing use of virtual expert resources and maximizing financial performance."
"The Vyopta solutions help extend and enhance the Polycom experience by delivering enhanced functionality and reliable interoperability," said Ted Colton, Group Vice President, Strategic Alliances, Polycom. "Partnering together delivers video collaboration solutions that power richer conversations and higher productivity, which transforms lives and businesses in the process."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
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About Vyopta Incorporated:
Vyopta delivers Video Customer Engagement solutions that transform the way organizations connect experts to customers. Vyopta multi-vendor solutions are powered by the Vyopta application building blocks: vAnalytics™, vAccess™, vPublish™, vSchedule™ and vControl® that simplify the user experience and abstract the video technology, automate and integrate video technology into workflows, and provide intelligence to optimize and measure outcomes. Vyopta is a Cisco Preferred Solutions Developer Partner
Published: Monday, March 10, 2014