News : VyStar Credit Union Improves Member Experience with Verint Identity Authentication Solution
Melville, NY, USA, May, 2019 -- Verint(R) Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, announced that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact center. VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s members.
With today’s enhanced security on credit cards and online channels, fraudsters are targeting contact centers as a more vulnerable entry point into organizations to gather consumer information and potentially steal their identity and money. At VyStar, multiple layers of protection will be provided by Verint, starting with adaptive fraud analytics, to perform real-time threat analysis prior to the call reaching an agent.
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"A fraud situation is a highly emotionally-charged event, one that can either reinforce member trust or potentially destroy it," said Melissa Thomas, Senior Vice President of Operations and Payments, VyStar Credit Union. "Automating our fraud detection with Verint will help our fraud department achieve incredible time savings over previous manual methods. These new Verint solutions in our contact center can take pressure off the employees by providing proactive fraud indicators in real-time to prevent fraud activity before it begins, while ensuring an excellent member experience."
"VyStar is excited about the breadth of solutions and depth of expertise Verint brings to the table," added Chad Meadows, Chief Operating Officer, VyStar Credit Union. "We embrace a partner like Verint that understands our business and is focused on delivering quantifiable business outcomes across multiple member touch-points."
Verint’s John Goodson, senior vice president and general manager, products, adds, "With Verint Branch Security and Investigation offerings having combated fraud in VyStar’s branch locations since 2015, we are thrilled that VyStar has elevated its partnership with Verint to fight fraud in the contact center."
Posted by Veronica Silva Cusi, news correspondent
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Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - mission-critical insights for achieving strategic goals. Verint solutions are used in global and diverse markets, including: governments, law enforcement, and transportation; global corporations and financial institutions; retail and gaming establishments; and telecommunications and utility providers.
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