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News : West Virginia Division of Motor Vehicles Offering Email Service
Charleston, WV, USA, Jan 11, 2016 -- Attention licensed drivers and motor vehicle owners. Do you have a question for the West Virginia Division of Motor Vehicles and would prefer not to wait in queue? Until now, the direct line to DMV has been through the DMV Call Center number. In an effort to better serve customers and decrease wait times on the phone, you may now email your questions directly to the government website.
According to Commissioner Pat Reed, "Our continued goal is to provide the best customer service to the citizens of West Virginia. We believe that offering another avenue for people to ask questions will shorten phone wait times for customers that need to speak with someone or have immediate concerns."
Reed said that DMV Call Center employees are trained to disseminate the emails to the appropriate section for response, with email response times averaging less than 24 hours during the course of a normal business week.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, January 12, 2016