News : WageWorks Builds on Customer Service Promise With Mattersight
Chicago, IL, USA, Nov 2, 2015 -- Mattersight Corporation, a provider in personality-based software applications, announced that WageWorks, Inc. WAGE, A provider in administering Consumer-Directed Benefits, has expanded its call center deployment of Mattersight's routing solution.
Mattersight(R) Predictive Behavioral Routing identifies an individual caller's personality type through analysis of customer history and a variety of behavioral data, then instantly connects that caller to the available call center agent with whom they're most likely to have a positive personality connection.
"Providing a positive customer experience is central to our company's mission," said WageWorks Chief Operating Officer, Edgar Montes. "Mattersight Predictive Behavioral Routing significantly strengthens our ability to give our customers the most personalized level of service and support in the call center, and helps us to ensure that each transaction is as easy, stress-free and satisfying as possible."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
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Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. It's software focusses on customer-employee interaction and behavior.
About WageWorks, Inc.:
WageWorks is a provider of tax-advantaged consumer directed health, commuter & employee benefit plans in the United States.
Published: Tuesday, November 3, 2015