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News : Wajax Deploys Infor CloudSuite Equipment to Help Optimize Operations and Improve Customer Service

#contactcenterworld, @infor

New York, NY, USA, June 1, 2020 -- Infor, a global provider in business cloud software specialized by industry, announced that Wajax Corporation ("Wajax"), an industrial products and services provider, is deploying Infor CloudSuite Equipment to help optimize multiple facets of its operations and improve customer service.

Wajax completed an initial implementation of the Infor M3 solution in July 2019 at two pilot sites in a single-tenant environment. The pilot sites set the framework for a company-wide rollout. As part of the pilot, Wajax worked closely with Infor to determine next steps in the implementation.

An important next step in the implementation was to move to Infor's modern, multi-tenant CloudSuite Equipment solution. The solution provided an improved platform for the rollout, and this upgrade was done in less than three months from project start to finish. The new platform leverages Infor's cloud service to help consolidate disparate systems and scale service delivery.

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Kim Cordell, VP of information technology at Wajax, said, "Infor's cloud solution will help unify all aspects of our business by providing integrated workflows and full visibility across the organization to more efficiently and proactively service our customers. We can leverage Infor's analytics capabilities to get a better understanding of equipment utilization and cost – ultimately providing our customers with an integrated solution to help support their product and service needs. In addition, the new Infor M3 platform allows us to add additional M3 modules to further enhance customer service and operational capabilities."

Jeff Wayland, senior vice president of consulting services at Infor, said, "One benefit of our multi-tenant cloud solution is that Wajax gets regular access to our latest software updates, which can help them deploy more quickly and can help them innovate continuously. And because of our focus on delivering industry-specific, 'last-mile' capabilities, the company can take advantage of our proven equipment dealer, rental, and service functionality."

#contactcenterworld, @infor

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Infor:
Company LogoInfor is a privately held U.S. software company that specializes in enterprise software ranging from financial systems and resource planning to supply chain and customer relationships.
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Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Tuesday, June 2, 2020

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2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 
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