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News : Maharashtra Government Helpline Gets 282 Calls On Day One

#contactcenterworld

Mumbai, India, May 17, 2017 -- A day after the Maharashtra government launched a helpline to allay people’s fears over the WannaCry ransomware attack that hit computers across the world on May 12, the police said the helpline received over 280 calls Tuesday.

"As of Tuesday afternoon, we have received 282 phone calls. The callers mostly enquired regarding the recent scare. We have trained professionals who will be able to guide people on the helpline number," said Brijesh Singh, Special Inspector General of Maharashtra police, cyber crime.

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The state government had tied up with a cyber security company to start a two-day statewide helpline that will guide people who fall prey to cyber crimes or have any queries about them. "In light of current ransomware attacks happening across the globe as well as in India, Maharashtra Cyber is collaborating with Quick Heal to help people in this crises," read a notification issued by the state police.

The letter further read that the security experts would be available for May 16 and 17, 2017. The helpline number is 02536631777. Ransomware is a malicious software that prevents users from accessing their computers by encrypting the data on the device. The cyber criminals then ask for a ransom in bitcoins if the victim wants access to the data. Normally, ransomware is spread by sending e-mails that have links attached to it. Once a person clicks on the link, it encrypts the data that is under the control of the accused.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://indianexpress.com


Today's Tip of the Day - Retention Team

Read today's tip or listen to it on podcast.

Published: Friday, May 19, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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