News : Wanted: 200 Customer Service Workers at Alorica in Green Tree
Allegheny, PA, USA, Aug, 2017 -- California-based customer service giant Alorica seeks to hire 200 full-time workers at its Green Tree location, a company spokesman told the Trib.
The move will increase Alorica's presence from 300 to 500 employees at the call center in the corporate office park along the Parkway West in Pittsburgh's South Hills.
"It's a real great opportunity for local folks," said Alorica spokesman Ken Muche, adding that "Alorica is creating these 200 new, permanent jobs because we are bringing a huge new client to this office."
He did not identify the client but noted it's a major brand "that folks would recognize."
About 90 percent of the customer service jobs will involve answering calls from customers and be entry- or lower-level positions that pay above minimum-wage, said Muche, who declined to disclose specific wages.
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The additions include night-shift positions that will enable Alorica to operate 24/7.
The hires also will include higher-paid supervisors and an additional trainer.
The company aims to cultivate an internal leadership pipeline and has a history of promoting from within, according to Muche. He said more than 70 percent of Alorica's supervisors, managers, directors and vice presidents started out as "customer engagement experts."
"We really believe in training and developing our leaders as we grow," Muche said.
The company has been focusing on areas "with a good base of employees that are kind of blue-collar, down-to-earth, your neighbor-helping-neighbor work ethic," Muche said.
In filling the openings, officials are looking for people from a variety of backgrounds with a knack for working well with people and a "service mindset" — be it a bank teller, retail clerk or stay-at-home mom.
"We're not looking for people necessarily to have a long history working at a call center," Muche said.
Job-seekers can go online to express interest, but Muche suggested that they visit the Alorica office in person.
"We want to get to know you," said Muche, "and bring your resume with you and dress to impress."
Applicants should expect to go through roundtable meet-and-greets with eight to 12 people followed by one-on-one interviews, background checks and drug screenings.
Posted by Veronica Silva Cusi, news correspondent
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Published: Thursday, August 10, 2017
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