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News : Warren-Blackwood Call Centre Contract Extended Until 2032

#contactcenterworld

Perth, WA, Australia, June, 2022 -- An agreement between the State Government and the Royal Life Saving Society WA (RLSSWA) has been extended for up to ten years, continuing to provide essential maintenance call centre support 24-hours, 7-days a week.

The two call centres in Manjimup and Bridgetown receive more than 150,000 calls each year, supporting a wide range of electrical, roofing, air conditioning and plumbing maintenance requests in schools and government buildings across the State.

The first maintenance call centre contract was awarded to RLSSWA in May 2002 and has continued to demonstrate value for money outcomes.

The agreement was established to support alternative employment opportunities in these iconic timber towns and more than 1,250 people have been employed since 2002. Diversity targets have also been exceeded with more than 15 per cent of hours worked by someone with a disability and over 80 per cent of staff are female.

Comments attributed to Finance Minister Tony Buti:

"Congratulations to the Royal Life Saving Society of WA on 20 years of operations and now up to ten years more in servicing the Warren-Blackwood region.

"This is a tremendous achievement and testament to fantastic work you do providing employment opportunities to the local community, while servicing the entire State to support maintenance services in essential government facilities.

"The communities in Manjimup and Bridgetown have relied on the timber industry for decades and the McGowan Government is focussed on supporting their diversification transition, while supporting the community."

Comments attributed to Warren-Blackwood MLA Jane Kelsbie:

"The McGowan Government is committed to supporting social and economic growth in the Warren-Blackwood region.

"The ten-year agreement extension ensures ongoing employment opportunities and social benefits for the Manjimup and Bridgetown communities.

"This decision guarantees the future of the Warren-Blackwood call centre and I'm so pleased the Royal Life Saving Society WA can continue its great work, all while providing fantastic outcomes for our region and our State."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mediastatements.wa.gov.au


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Friday, July 1, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

6.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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