News : Washington Suburban Sanitary Commission Enhances Customer Service
Dec 29, 2014 -- People stand to benefit from significant technological improvements made by Washington Suburban Sanitary Commission (WSSC), a water and wastewater utilities in the country.
WSSC, serving Prince George’s and Montgomery counties in Maryland, recently signed an enterprise license agreement (ELA) with Esri to expand its access to ArcGIS, a mapping technology. The increased use of geographic information will enhance WSSC’s customer service through more efficient time and resource management.
"GIS will provide our field crews with geographic intelligence, such as location awareness, real-time traffic information, location information on buried assets, and routing information," GIS Analyst Ashwani Singh said. Singh helped lead the project.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
A mobile workforce management system is set to replace WSSC’s current paper-based fieldwork system. The move from paper to digital will enable field crews and the central office to exchange real-time updates.
The old way had field crews receiving static job lists. But if the job facts or the priority level changed, the static lists did not, so crews may have acted under old information. With the automated workflow, changes relay immediately to the field on handheld devices.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measure Progress Not Activity
About Washington Suburban Sanitary Commission:
Washington Suburban Sanitary Commission provides safe drinking water and wastewater treatment for Montgomery and Prince George's Counties in Maryland. It was established on May 1, 1918.
Published: Tuesday, December 30, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...