News : Watchdog Calls for Confidential Helpline for NHS Whistleblowers
Northern Ireland, Sept 9, 2016 -- An independent confidential helpline should be established to encourage health service staff to raise concerns, according to an official watchdog.
A significant minority did not flag up issues because some felt nothing would be done and feared reprisals, the Regulation and Quality Improvement Authority (RQIA) said.
Its review warned staff must have the confidence to bring forward any concerns without fear, knowing that any genuine matter will be treated seriously and investigated appropriately.
RQIA chief executive Olive Macleod said: "It is not acceptable for organisations to assume that a low level of raising concerns is positive. They must each test the silence to gain assurance that the process of raising concerns is working well in their organisation."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
It said whistleblowing was seen as a negative term, fuelled by media focus on the personal ordeal of whistleblowers.
The review said a positive step in encouraging the raising of concerns would be the development of an independent helpline to provide advice and support for health and social care staff in Northern Ireland.
It is recommended that this should be run as a pilot, with a subsequent evaluation to decide on whether or not to continue it.
Ms Macleod said: "While many staff raise concerns, a significant minority do not, with some feeling that nothing will be done, and fear reprisal.
"An open and honest reporting culture gives staff the confidence to bring forward any concerns without fear in the knowledge that genuine concerns will be treated seriously and investigated appropriately."
She added that responding to whistleblowing in a timely manner was key to supporting improvement in the quality of health and social care services and ensuring patient safety.
The review team made 11 recommendations to improve whistleblowing arrangements within health and social care organisations, including the development of a model policy for raising concerns.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
Published: Tuesday, September 13, 2016
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...