News : Water Consumers to Pay Bills via E-mail and SMS
Accra, Ghana, June 6, 2016 -- The Ghana Water Company Limited (GWCL) has introduced a new billing and payment system.
Head of Public Relations and Communications, Stanley Martey speaking on Adom FM’s Dwaso Nsem Monday said the new system is being piloted in the Tema Metropolis, adding that the system will cover the whole country upon successful implementation at Tema.
Explaining how the system works, Mr. Martey indicated that the system will calculate customers’ water consumption and automatically send them their corresponding bill via text message (SMS) and or e-mail.
To that effect, he said customers are required to make available to GWCL, two reliable cell phone numbers each, and email addresses if possible, to receive their bills.
The system which has already taken effect this month, June, 2016, will be capturing customer consumption data with a hand-held android device equipped with a software, which already has customers’ data comprising the customer name, customer phone number, customer’s last captured consumption data, customer’s geographical location and other relevant information.
"We want paying of bills to be more comfortable for consumers and so we hope that after the pilot, the exercise will be successful in order to roll it out throughout the country" he said.
Asked what his outfit has put in place should there be a challenge, Mr. Martey noted that "When a person has a challenge, you only have to call the call centre and the team will assist you" he insisted.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Answering Customers’ Questions
Published: Tuesday, June 7, 2016