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News : Waterfield Tech Launches Ascend Solution to Streamline CX Value

#contactcenterworld, @waterfieldtech

Boston, MA, USA, Dec 8, 2022 -- Waterfield Tech, a global customer engagement solutions provider,  announced the launch of Ascend, a subscription service that helps organizations lower their cloud migration cost while driving long-term customer experience (CX) and business value. Ascend combines an organization’s choice of a Contact Center as a Service (CCaaS) platform with a full end-to-end CX service layer in one, flat-rate subscription.

"As companies have embraced cloud CX technologies, too many have fallen short of realizing the full value of their investment because of archaic service engagement models," said Owen B. Robinson, Vice President of CX Strategy at Waterfield Tech. "With Ascend, we are modernizing cloud CX services by providing a hassle-free subscription service that enables businesses to remain agile and responsive to their end customers while maximizing their cloud investment."

The use of cloud technology in contact centers is quickly evolving from a competitive differentiator to the industry standard – especially for forward-thinking companies looking to deliver meaningful engagement, resolution, and satisfaction for customers. The upfront costs of implementing a cloud solution, including resources, time and staffing, can be a barrier to unleashing the benefits of digital transformation for small- and medium-sized businesses. However, with access to ongoing service and specialized support from Waterfield Tech and Ascend, organizations looking to invest in cloud technology can streamline the migration to the cloud and lower overall costs.

#contactcenterworld, @waterfieldtech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Waterfield Technologies, LLC:
Company LogoWaterfield Technologies is an enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.
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Today's Tip of the Day - Making It Easy For Customers To Contact You

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Published: Friday, December 9, 2022

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2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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