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News : Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Center

#contactcenterworld, @waterfieldtech

Boston, MA, USA, Mar, 2023 - Waterfield Tech, a global customer engagement solutions provider, announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies across the contact center and capitalize on digital transformation opportunities. This consultative solution engages all levels of a contact center to uncover process breakdowns and areas ripe for technological transformation.

Waterfield Tech’s Impact Analysis follows a methodology to help companies improve their contact center operations and capture new financial upsides. With this consultative offering, Waterfield Tech’s customer experience strategists dive into an organization’s contact center operations, identify costly areas of inefficiencies, and provide recommendations to increase efficiencies through automation and other improvements to deliver financial gains. 

"The cost of human capital is not only a concern, but also neither reliable nor predictable in today’s market," said Chanley Geveshausen, VP of Solution Consulting at Waterfield Tech. "Businesses must identify automation and cost-savings opportunities within their contact centers and that’s where Waterfield Tech can make a significant difference with our Impact Analysis."

#contactcenterworld, @waterfieldtech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Waterfield Technologies, LLC:
Company LogoWaterfield Technologies is an enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.
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Today's Tip of the Day - Don’t Allow Scapegoats

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Published: Monday, March 20, 2023

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2024 Buyers Guide Automated Call Distributors

 
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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