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News : Waterfield Technologies Acquires VoxGen

#contactcenterworld, @waterfieldtech

Boston, MA, USA, Jan, 2022 -- Waterfield Technologies (Waterfield Tech) announces that it has acquired VoxGen, a UK-based provider in bot strategy and design, accelerating the growth of Waterfield Tech's conversational AI practice. The acquisition adds breadth and depth to a well-established practice- better enabling Waterfield Tech to address opportunities in retail, healthcare, government, and other B2C sectors related to AI in the contact center.

"VoxGen will be an integral part of our conversational AI practice," commented Evan Jones, Chief Customer Officer at Waterfield Tech. "Companies, from mid-market to enterprise, are transforming how they do business, and their customers are at the center of this movement. VoxGen’s expertise in bot strategy and design will better enable our clients to connect with customers through a more comprehensive, personalized consumer experience."

"The VoxGen story started over 20 years ago with a simple mission: to harness the power of AI to enable natural, automated conversations," shared Kerry Robinson, CEO of VoxGen. "I’m delighted to be teaming up with Waterfield Tech so we can help many more companies deliver an amazing customer experience and maximize the ROI from their investments in conversational AI. Whatever the platform."

#contactcenterworld, @waterfieldtech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Waterfield Technologies, LLC:
Company LogoWaterfield Technologies is an enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.
Company Twitter   Company LinkedIn   Company Profile Page

About VoxGen:
Company LogoVoxGen is a dedicated speech and multi-channel solutions company.Company Profile Page

Today's Tip of the Day - Making It Easy For Customers To Contact You

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Published: Tuesday, February 1, 2022

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