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News : Waterfield Technologies Announces the Acquisition of Digital DataVoice
Tulsa, Ok, USA, Dec 4, 2018 –Waterfield Technologies (WTI), a technology organization focused on the delivery of customer experience applications in and around the contact center, announced the acquisition of Digital DataVoice (DDV), a principle provider of Contact Center solutions that delivers actionable omnichannel experiences.
Waterfield and DDV will offer a comprehensive suite of contact center technologies, solutions and services. Whether businesses are focused on designing and implementing newer, best in class customer experiences or simply adding to an existing environment to expand service initiatives, Waterfield is positioned to provide the services and technology applications to solve these business needs.
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"We believe the combination of these businesses will mutually benefit customers with a comprehensive approach to Contact Center transformation. We are excited to have the vastly experienced and highly talented DDV team join Waterfield. Combined we will cover a broad range of contact center platforms, extend our partner network and add to our deep development and deployment capabilities in order to deliver on customer expectations," said John Marino, CEO of Waterfield Technologies.
"This is a unique opportunity to join two powerful organizations that have a passion for the customer experience and the knowledge to deliver on technology and service capabilities. We are excited to join Waterfield and look forward to driving solutions that truly transform the customer experience and deliver real results for businesses," said Mark Osen, CEO of Digital DataVoice.
Posted by Veronica Silva Cusi, news correspondent
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About Waterfield Technologies, LLC:
Waterfield Technologies is an enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.
About Digital DataVoice:
Digital DataVoice Corporation (DDV) is a recognized leader in the design, development, deployment and support of custom self-service and assisted-service solutions for contact centers. DDV's areas of expertise include: Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Automatic Speech Recognition, SMS/Text Integration, Mobile Application Development and Web/Call Center Integration. In addition to sales and maintenance of IVR, CTI, Mobile and Speech platforms, DDV offers a broad range of professional services.
Published: Thursday, December 6, 2018