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News : Waterfield Technologies Joins Google Cloud Partner Advantage

#contactcenterworld, @waterfieldtech, @googlecloud

Boston, MA, USA, Nov 17, 2021 -- Waterfield Technologies, a global provider in contact center technology solutions, announced that it has joined the Google Cloud Partner Advantage program. The partnership enables Google Cloud customers to tap into Waterfield’s expertise in customer experience design, voice application development, and managed services program.

By combining Google Contact Center AI with the capabilities of the Blueworx Intelligent Voice platform, Waterfield Technologies enables companies to grow their customer relationships and deliver measurable business results. Available in the Cloud, on-premises, and hybrid models, the Blueworx product suite paired with Google CCAI enhances the customer experience through the implementation of rich, conversational AI applications.

"We’re extremely excited to continue our expansion in the Conversational AI space with Google Cloud," said Evan Jones, Chief Customer Officer, Waterfield. "As a strategic delivery partner within the legacy contact center and visionary CCaaS market, this partnership with Google Cloud is an exciting step forward in providing AI-powered voice and digital assistants to customers around the world."

#contactcenterworld, @waterfieldtech, @googlecloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Waterfield Technologies, LLC:
Company LogoWaterfield Technologies is an enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.
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About Google Cloud:
Company LogoGoogle Cloud accelerates every organization's ability to digitally transform its business. We deliver enterprise-grade solutions that leverage Google's technology. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
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Today's Tip of the Day - Making It Easy For Customers To Contact You

Read today's tip or listen to it on podcast.

Published: Friday, November 19, 2021

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2024 Buyers Guide Surveys

 
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Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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