#contactcenterworld, @waterfieldtech, @googlecloud
Boston, MA, USA, Nov 17, 2021 -- Waterfield Technologies, a global provider in contact center technology solutions, announced that it has joined the Google Cloud Partner Advantage program. The partnership enables Google Cloud customers to tap into Waterfield’s expertise in customer experience design, voice application development, and managed services program.
By combining Google Contact Center AI with the capabilities of the Blueworx Intelligent Voice platform, Waterfield Technologies enables companies to grow their customer relationships and deliver measurable business results. Available in the Cloud, on-premises, and hybrid models, the Blueworx product suite paired with Google CCAI enhances the customer experience through the implementation of rich, conversational AI applications.
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"We’re extremely excited to continue our expansion in the Conversational AI space with Google Cloud," said Evan Jones, Chief Customer Officer, Waterfield. "As a strategic delivery partner within the legacy contact center and visionary CCaaS market, this partnership with Google Cloud is an exciting step forward in providing AI-powered voice and digital assistants to customers around the world."
Posted by Veronica Silva Cusi, news correspondent
About Waterfield Technologies, LLC:
Waterfield Technologies is an enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.
Published: Friday, November 19, 2021
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