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News : Waterfield Technologies Joins Google Cloud Partner Advantage

#contactcenterworld, @waterfieldtech, @googlecloud

Boston, MA, USA, Nov 17, 2021 -- Waterfield Technologies, a global provider in contact center technology solutions, announced that it has joined the Google Cloud Partner Advantage program. The partnership enables Google Cloud customers to tap into Waterfield’s expertise in customer experience design, voice application development, and managed services program.

By combining Google Contact Center AI with the capabilities of the Blueworx Intelligent Voice platform, Waterfield Technologies enables companies to grow their customer relationships and deliver measurable business results. Available in the Cloud, on-premises, and hybrid models, the Blueworx product suite paired with Google CCAI enhances the customer experience through the implementation of rich, conversational AI applications.

"We’re extremely excited to continue our expansion in the Conversational AI space with Google Cloud," said Evan Jones, Chief Customer Officer, Waterfield. "As a strategic delivery partner within the legacy contact center and visionary CCaaS market, this partnership with Google Cloud is an exciting step forward in providing AI-powered voice and digital assistants to customers around the world."

#contactcenterworld, @waterfieldtech, @googlecloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Waterfield Technologies, LLC:
Company LogoWaterfield Technologies is an enterprise software and professional services firm providing customer experience solutions for organizations worldwide. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.
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About Google Cloud:
Company LogoGoogle Cloud accelerates every organization's ability to digitally transform its business. We deliver enterprise-grade solutions that leverage Google's technology. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, November 19, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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