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News : Watertown's Call Center Gets New Owner, New Name
#contactcenterworld, @Concentrix, @convergys
Watertown, NY, USA, Dec 4, 2018 -- The call center in Watertown has a new name. Convergys is now Concentrix.
Concentrix acquired Convergys in October.
According to a spokesperson for Concentrix, the Watertown location will see only a name change and everything else will be business as usual. A new sign is expected to be installed in January.
The Arsenal Street call center currently employs approximately 600 people.
The Watertown call center opened in 2003 under the name Stream Global Services. It changed its name in 2014 after Convergys acquired it.
#contactcenterworld, @Concentrix, @convergys
Posted by Veronica Silva Cusi, news correspondent
Source: http://www.wwnytv.com
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About Concentrix:
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
About Convergys:
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Wednesday, December 5, 2018
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