News : We Are Pleased to Introduce: Eleveo WFM | Cloud Forecasting & Scheduling Simplified
Nashville, TN, USA & Prague, Czech Republic, July, 2019 -- ZOOM International, the worldwide provider in elevating customer experience, is pleased to announce their Eleveo Workforce Management (WFM) product is LIVE! Eleveo WFM is purpose-built to meet the complex forecasting & scheduling challenges within the commercial contact center.
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"The fundamental elements and metrics which drive successful contact center operations have not changed dramatically in the last ten to twenty years" Quips CTO Bill Devlin, "but the needs and demands of the contact center and its workforce have evolved significantly. Commercial and mid-market contact centers can be just as complex and difficult to run as their enterprise counterparts, but most software products on the market cater to the upper end of the spectrum."
"Customers should not have to worry about infrastructure and platform". States Barry Williams, Director of Platform R&D, "Customers want software that just works at delivers a quick time to value. For customers who want an elegant transition from manual tools like excel to a WFM tool, Eleveo allows customers to keep focus on their business, and not tool adoption." Customers can expect a steady flow of enhancements to address the constantly evolving needs of their workforce and enterprise class uptime, scalability and security.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Front Line Input
ZOOM believes that customer service excellence starts with understanding the voice of the customer. Once you understand how your customers really feel about you, it is easy to highlight excellence or reflect humbly and take corrective actions. Eleveo was formed to provide easy to use, results oriented software
Published: Friday, July 26, 2019
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