News : We Fight Any Claim Utilizes Altitude uCI Solution
London; United Kingdom, February 27th, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces that We Fight Any Claim has registered more business flexibility and significant productivity increases using Altitude uCI solution.
We Fight Any Claim is a Claims Management Company based in Cwmbran, South Wales, specializing in claiming back Payment Protection Insurance (PPI) on behalf of customers all over the UK.
We Fight Any Claim’s business is subject to constantly changing legislation and regulations. It needs to have the ability to adapt quickly, so that daily contact center operations involving agents can run without major disruptions. "The contact center is the absolute heartbeat of the business and its where our business thrives or dies, so it’s essential that everything we use in the contact center works well, is reliable and flexible to change and adapt to our needs" states Simon Evans, Communications Manager at We Fight Any Claim.
Altitude uCI solution enables the company to swiftly adapt to change, customizing the technology platform to react to market changes on a day to day basis. The team can easily develop campaigns, scripts, integrations or customizations and, by having the solution completely adapted to their business model, We Fight Any Claim has experienced an increase in campaign success rates in a 9 month period. "Our contact center has given us absolute flexibility to react to changes within the industry, and because we are using this technology we are much quicker to react to changes. This helps us keep ahead of the game" claims Richard Thomas, Senior Project Manager at We Fight Any Claim.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
About We Fight Any Claim:
We Fight Any Claim is a claims management company that specialises in claiming compensation for mis-sold Payment Protection Insurance for those who were mis-sold the policy.
Published: Tuesday, March 4, 2014