#contactcenterworld, @Cisco
San Jose, CA. USA, Oct. 25, 2022 -- At WebexOne 2022, Cisco (NASDAQ: CSCO) made several key announcements, including major updates to the Webex Suite, a new collaboration device and new partnerships to expand its collaboration footprint. To help customers large and small solve the myriad of challenges they're grappling with as offices reopen, Cisco's innovations enhance workspaces and empower people with the flexibility to "work their way" – all while being easy to use and manage.
"Hybrid work is both different and harder than how we worked before. Regardless of job function – frontline worker, knowledge worker, IT admin or contact center agent – people expect and deserve an amazing experience no matter where or how they work," said Jeetu Patel, EVP and GM, Cisco Security and Collaboration. "This requires a holistic solution that only Cisco can deliver with its integrated platform across collaboration software, devices, networking and security."
Reimagined workspaces in the office, at home and everywhere in between
98% of meetings will have remote video attendees. Yet only 11% of meeting rooms are video enabled (Frost & Sullivan "State of the Global Video Conferencing Devices Market, October 2022"). Both home offices and office spaces require video devices to help people collaborate and feel their best. And with a 2022 survey of customers finding that 85% use more than one meeting platform, it's critical those video devices provide seamless interoperability with the platforms colleagues and customers use.
Cisco Partners with Microsoft: Cisco is partnering with Microsoft, enabling the Microsoft Teams Rooms experience on Cisco's collaboration devices wherever people choose to work.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Cisco:
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, October 27, 2022
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