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News : Webex by Cisco Advances Hybrid Work with Innovations & Partnerships

#contactcenterworld, @Cisco

San Jose, CA. USA, Oct. 25, 2022 -- At WebexOne 2022, Cisco (NASDAQ: CSCO) made several key announcements, including major updates to the Webex Suite, a new collaboration device and new partnerships to expand its collaboration footprint. To help customers large and small solve the myriad of challenges they're grappling with as offices reopen, Cisco's innovations enhance workspaces and empower people with the flexibility to "work their way" – all while being easy to use and manage.

"Hybrid work is both different and harder than how we worked before. Regardless of job function – frontline worker, knowledge worker, IT admin or contact center agent – people expect and deserve an amazing experience no matter where or how they work," said Jeetu Patel, EVP and GM, Cisco Security and Collaboration. "This requires a holistic solution that only Cisco can deliver with its integrated platform across collaboration software, devices, networking and security."

Reimagined workspaces in the office, at home and everywhere in between

98% of meetings will have remote video attendees. Yet only 11% of meeting rooms are video enabled (Frost & Sullivan "State of the Global Video Conferencing Devices Market, October 2022"). Both home offices and office spaces require video devices to help people collaborate and feel their best. And with a 2022 survey of customers finding that 85% use more than one meeting platform, it's critical those video devices provide seamless interoperability with the platforms colleagues and customers use.

Cisco Partners with Microsoft: Cisco is partnering with Microsoft, enabling the Microsoft Teams Rooms experience on Cisco's collaboration devices wherever people choose to work. 

#contactcenterworld, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - Security Is A Human Need

Read today's tip or listen to it on podcast.

Published: Thursday, October 27, 2022

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2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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