News : Webhelp Revolution Leads to Job
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July 9, 2014 -- Having secured an agreement with global telecommunications firm EE to provide customer services, Webhelp UK is investing heavily in its Derby operation.
The Pride Park building, formerly occupied by internet bank Egg, is already home to a contract with media provider Sky.
Interviews are taking place for 300 positions and 100 people are already working or being trained.
EE branding is going up around the building and boxed-up PCs can be seen beneath scores of desks.
It is hoped that the EE deal will blossom and enable the business to expand the workforce further in an attempt to take the head count beyond 2,000 during 2015.
Investment is pouring in to the site in order to improve the working environment for new employees and also staff retention rates. Break-out areas with pool, table football and TVs are being fitted out and mobile devices will be provided for employees.
"The agreement we have with EE has giving us confidence in the future. It is a significant amount of money but is the right thing to do and it keeps us in a strong position in the market."
The deal came about as a result of Webhelp working with EE in Cape Town and Johannesburg.
Mr Turner said: "EE has a philosophy of bringing more jobs back to the UK.
"It is essential that we recruit properly and that our people are able to deliver the type of experience for our clients' customers and want to go the extra mile."
The EE deal gives Webhelp the chance to promote from within – employees who have worked for Sky can step up to supervisory roles on the EE account.
Mr Turner said: "People will be able to develop their careers and fulfil ambitions. We've been well supported by Derby City Council and Marketing Derby and we hope that this partnership will continue.
"When we came to Derby it was because there was a young workforce who understood modern technology and had the right attitude. I'm delighted we came. It was a great move for Webhelp, a great move for Sky and I hope it will be the same for EE."
#contactcenterworld, @webhelpuk, @EE
Posted by Veronica Silva Cusi, news correspondent
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About Webhelp UK:
Webhelp is a UK-based international customer relationship management group.
Everything Everywhere Limited, trading as EE, is a mobile network operator and internet service provider company headquartered in Hatfield, United Kingdom.
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