News : Webhelp UK Announces Appointment of Matt Camille as Account Development Director
London, UK, May 12, 2016 -- Business process outsourcer, Webhelp UK, has announced the appointment of Matt Camille as account development director. Matt is responsible for the strategic development and growth of Webhelp’s client portfolio; working closely with them to understand their business challenges and provide the right solutions.
Matt joined Webhelp in 2015 after spending 5 years as vice president of strategic accounts at Telepeformance in France, where he was responsible for managing the delivery and on-going development of key accounts in the telecoms and financial verticals both domestically and across Europe.
Matt comes to Webhelp with 20 years of experience working in customer management, having began his career at Convergys as an advisor and quickly moving into operational management and leadership roles with responsibility for key accounts across a variety of service sectors. In 2004 he became account director and owned the day-to-day relationship and strategic development of its Orange UK account, where he played a key role in migrating the PAYG customer service operations to India which grew to over 1500 advisors within only three years.
Having moved to 24/7 Customer in 2007 he took responsibility for developing strategic UK accounts; working with his clients to leverage the company’s growing capability in predictive analytics to provide valuable insight into customer behaviour in an effort to drive NPS and improve customer experience.
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David Turner, Webhelp UK CEO, said:
"The arrival of Matt is part of our plan to attract the best industry talent and to support the development of our transformational outsourcing capabilities."
"With almost 20 years customer management experience, leading and developing outsourced relationships across a variety of industry sectors, we are pleased to welcome Matt to the team and feel that his expertise will be invaluable as we work with our clients to help them transform their businesses."
"Over and above the business capabilities, I have been impressed and delighted to see how the company values are lived and breathed by the employees, working with people who show respect and support each other in a very dynamic business environment."
Posted by Veronica Silva Cusi, news correspondent
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About Webhelp UK:
Webhelp is a UK-based international customer relationship management group.
Published: Friday, May 13, 2016