News : Webhelp Wins Big at the 2017 South African BPO and Contact Centre Awards
Johannesburg, South Africa, Sept, 2017 -- Webhelp has been named the top operator in four categories at this year's BPeSA and CCMG Industry Awards.
For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO and contact centre industry in South Africa is building its reputation on the international stage by offering long term and fulfilling career opportunities with minimal barriers to entry, the contact centre and BPO industry in SA is one that the government is keen to encourage.
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The Premier of Gauteng, David Makhura was present at the awards and congratulated all the winners on their contribution to such an important sector for the South African economy.
Webhelp was successful in the following categories:
Best Shared Services – Webhelp People Services
Best Analyst – Zaheer Mullajee
Best Contact Centre Customer Service Professional - Bronwyn Frick
Best Contact Centre Support Professional and Workforce Planning – Iemeraan Duncan
CEO of Webhelp UK, SA and India, David Turner, said: "I am absolutely delighted that the team in South Africa has done so well in these awards. This is the first time there has been an awards ceremony to truly celebrate the best of the South African contact centre industry on a national scale and it is fantastic to see Webhelp taking home so many national titles.
Posted by Veronica Silva Cusi, news correspondent
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Webhelp is a Paris-based international customer relationship management group.
BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry. The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies. BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of: • Investment • Networking/Industry Development • Skills Development
Published: Tuesday, September 5, 2017
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