News : WEBTEXT Adds Automated IVR Messaging to Five9 Contact Center
Norristown, PA, USA & Galway, Ireland, June, 2019 -- WEBTEXT, a cloud provider of enterprise messaging, announced the availability of IVR Messaging in a Five9 contact center.
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The solution gives cell phone callers the option to either continue to wait on hold to speak with the next available agent or seamlessly switch channels from voice to messaging, with either a chatbot or live Five9 contact center chat agent.
"We’re very excited to be able to offer call deflection to Five9 customers", said AJ Cahill, WEBTEXT CEO. "By giving callers the option of being able to deflect to messaging you reduce hold times for customers who really need to speak with an agent".
Posted by Veronica Silva Cusi, news correspondent
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WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.
Published: Friday, June 28, 2019
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