Norristown, PA, USA & Galway, Ireland, Sept, 2018 -- WEBTEXT, a messaging company, announces that it has integrated Intercom with Cisco contact center.
WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia. This fall, WEBTEXT will be announcing other new platform and messaging integrations, as well as participation at a number of upcoming industry tradeshows.
Posted by Veronica Silva Cusi, news correspondent
WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, September 10, 2018
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