News : WEBTEXT Brings Smart Messaging to Mitel Contact Center
Norristown, PA, USA & Galway, Ireland, June 18, 2019 -- WEBTEXT, a cloud based provider of enterprise messaging, announced that its Mitel contact center messaging solution is now commercially available. WEBTEXT smart messaging enables Mitel customers to employ SMS, MMS, Facebook Messenger, Twitter plus other popular messaging channels to transform customer experience.
"As a cloud service provider Webtext is very excited to offer Mitel’s on premise customers our suite of smart messaging solutions", said AJ Cahill, WEBTEXT CEO. "As demand for omni-channel and messaging use by enterprise continues to grow, being able to deliver a "live" person to person customer engagement experience thru SMS, Facebook Messenger, WhatsApp and other social channels is very important to all contact center customers."
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Posted by Veronica Silva Cusi, news correspondent
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WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.
Published: Wednesday, June 19, 2019
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