Norristown, PA, USA & Galway, Ireland, Sept 12, 2018 -- WEBTEXT announced that its new Oceana 3.5 Messaging Connector is now available to support messaging in Avaya’s newest contact center solution, Oceana 3.5.
"We’re very proud to be able to offer smart messaging to Oceana customers", said AJ Cahill, WEBTEXT CEO. "Today over 75% of the public chose text as their primary communication channel and WEBTEXT’s Oceana connector makes it possible for organizations with an Oceana contact center to reach mobile customers in their preferred channel."
WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia. This fall, WEBTEXT will be announcing other new platform and messaging integrations, as well as participation at a number of upcoming industry tradeshows.
Posted by Veronica Silva Cusi, news correspondent
WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.
Published: Friday, September 14, 2018
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