News : WEBTEXT Launch New Messaging Connector to Support Avaya Oceana 3.5
Norristown, PA, USA & Galway, Ireland, Sept 12, 2018 -- WEBTEXT announced that its new Oceana 3.5 Messaging Connector is now available to support messaging in Avaya’s newest contact center solution, Oceana 3.5.
"We’re very proud to be able to offer smart messaging to Oceana customers", said AJ Cahill, WEBTEXT CEO. "Today over 75% of the public chose text as their primary communication channel and WEBTEXT’s Oceana connector makes it possible for organizations with an Oceana contact center to reach mobile customers in their preferred channel."
WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia. This fall, WEBTEXT will be announcing other new platform and messaging integrations, as well as participation at a number of upcoming industry tradeshows.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Right Metrics?
More Editorial From WEBTEXT
WEBTEXT is the only messaging provider that can seamlessly connect every existing Avaya or Cisco contact center and related business system to customers’ cell phones. Using proprietary applications and a network of global messaging gateways, WEBTEXT delivers rich mobile messaging that transforms customer journeys to create a new customer experience enabling more customers to be handled in their preferred channel with their preferred device. WEBTEXT messaging is easy to deploy and always allows customers to keep their existing voice provider.
Published: Friday, September 14, 2018
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...