News : Weekendesk Reserves Talkdesk for Cloud Contact Center Solutions
San Francisco, CA, USA, Sept 4, 2019 -- Talkdesk, Inc., the cloud contact center for enterprises, announced Weekendesk selected Talkdesk as its contact center solutions provider. Weekendesk chose to make customer experience its differentiator in the competitive travel industry with Talkdesk Enterprise Cloud Contact Center for its seamless integration with Salesforce, real-time reporting and ironclad privacy and security compliance. The online travel agency for weekend sales and thematic experiences with offices in Paris and Barcelona, Weekendesk needed to upgrade its contact center operations to improve efficiency, system integrations and adhere to payment processing regulations.
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"Talkdesk was the only provider that offered Salesforce integration in a PCI-compliant contact center solution. It allows us to simplify processes and improves our efficiency with automated reports and dashboards, saving hours in daily reporting work," said Alexandre Duarte, head of product, Weekendesk. "Talkdesk implementation specialists set up our contact center in record time. They were extremely helpful with our migration and were able to seamlessly integrate our systems and processes to our specific needs."
"Cloud contact center solutions from Talkdesk offer Weekendesk the tools and integrations needed to provide the level of service their customers expect," said Tiago Paiva, chief executive officer, Talkdesk. "We are pleased to support Weekendesk’s growing customer service organization and look forward to helping it differentiate through superior customer experience."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Friday, September 6, 2019
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