News : Companies Acquire Controlling Stake in Servion
Chennai, India, April 3, 2015 -- Chennai-based Servion Global Solutions helps clients enhance customer interactions through telephone email, chat and social media.
Recently, Everstone Capital, along with Solmark, invested to acquire a controlling stake in Servion. In an interview with BusinessLine, K Balakrishnan, Managing Director and CEO of Servion, spoke on the company’s cloud strategy and on the IVRS, the backbone of the customer support service industry.
"For Everstone, Servion is the first investment in the IT sector, while Solmark has experience in scaling up IT companies. There is no change in the company’s strategy, but they will help us grow to the company in 3-4 years. Our focus is on scaling up, and we will target new geographies such as Australia and Africa to drive growth. We will launch it in the US this month and in other geographies in the first or second quarter. "
Posted by Veronica Silva Cusi, news correspondent
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Servion Global Solutions enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents. Servion’s CX experts, based in USA, UK, UAE, Singapore, and India, deliver measurable outcomes through consulting, technology implementations and domain-specific IP platforms.
About Everstone Capital:
Everstone Capital is an Indian focused investment manager with dedicated private equity and real estate funds.
Published: Monday, April 6, 2015