News : WellCare Partners With Teleperformance to Bring Jobs to Columbia
Tampa, FL. and Holladay, UT, April 2, 2015 -- WellCare Health Plans, Inc. (NYSE: WCG), and Teleperformance, a provider in outsourced multichannel customer experience management, announces a partnership that expands WellCare's call center operations and brings approximately 150 jobs to Columbia, South Carolina. As a result of the expansion, Teleperformance's existing Columbia Call Center operation increased by approximately 20 percent to more than 800 seats. The agents supporting WellCare provide customer service support for the company's Medicaid members in South Carolina and Kentucky.
WellCare and Teleperformance celebrated the new jobs with a ceremony that included Gov. Nikki Haley and Ray Farmer, director of the South Carolina Department of Insurance.
"It truly is a great day in South Carolina when a company like WellCare, that already calls South Carolina home, expands their operations in our state," said Gov. Haley. "WellCare's decision to bring 150 more jobs to the Midlands is a testament to the company and South Carolina's dedicated workforce, and one more reason South Carolina is on the move."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
About WellCare Health Plans:
WellCare Health Plans, Inc. began operations in 1985 and is based in Tampa, Florida. WellCare provides Medicare and Medicaid managed care health plans for 2.2 million members, partners with over 91,000 physicians, and employs over 3,500 associates.
Published: Friday, April 3, 2015