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News : WellCare Partners with The Results Companies to Bring Jobs to Paris, TX
Tampa and Fort Lauderdale, FL, USA, March 3, 2015 -- WellCare Health Plans, Inc. (NYSE: WCG), and The Results Companies (Results), a global customer experience provider, announce a partnership that expands WellCare’s call center operations and brings more than 150 jobs to Paris, Texas. As a result of the expansion, a new call center, The Results Companies’ Customer Experience Center, has been established in Paris. The facility provides customer service support for WellCare’s Medicaid, Medicare and Prescription Drug Plan businesses.
WellCare and Results celebrated the grand opening of the facility with a ribbon cutting ceremony. Local community leaders, including State Rep. Gary VanDeaver (D-1) and members of the Lamar County Chamber of Commerce participated in the event.
"I would like to thank WellCare and The Results Companies for their long-term commitment to providing jobs that will help to boost and support our local economy," said State Rep. Gary VanDeaver (HD-1). "The creation of more than 150 jobs is confirmation that Paris has much to offer employers and employees."
"I am pleased that WellCare and Results have chosen Paris for their expansion," said State Sen. Kevin Eltife (SD-1). "Paris offers a skilled workforce and pro-business climate that will contribute to their long-term success."
"As The Results Companies continues to grow, we are excited about expanding in Paris, Texas with WellCare, one of our most tenured clients," said Robert Rapp, Results’ Chairman and Founder. "Results understands that the success of this opportunity is based on a strong partnership - a partnership between Results, WellCare and the community of Paris. Partnerships only succeed when all parties are invested in the outcome. We look forward to the community of Paris helping Results support WellCare and its other clients."
The new facility is expected to be fully operational by the end of March and still has approximately 25 open positions.
Posted by Veronica Silva Cusi, news correspondent
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About WellCare Health Plans:
WellCare Health Plans, Inc. began operations in 1985 and is based in Tampa, Florida. WellCare provides Medicare and Medicaid managed care health plans for 2.2 million members, partners with over 91,000 physicians, and employs over 3,500 associates.
About The Results Companies:
The Results Companies is a Global Customer Experience Management provider. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 7,000 employees in 14 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.
Published: Wednesday, March 4, 2015